For Meeting and Events co-ordinator Fiona Nicolson the current refurbishment has doubled her workload – but she’s not complaining!
Because event spaces have been temporarily reduced, Fiona is working extra hard to ensure all the conference and business needs of the hotel and its customers are being met by using all available rooms.
Her job involves helping customers arrange an event at the hotel – whether it’s a small business meeting, a large conference or a wedding or birthday party.
Says Fiona: “I am the only person in this department so I provide help from the first call up until the end of the event. We used to have three boardrooms and two larger function rooms but during the refurbishment I have lost a boardroom and a larger function room. Naturally it’s making me work twice as hard to make sure all the rooms are now sold to hit my budget!”
Fiona, from Huddersfield, West Yorkshire, joined the hotel staff four and a half years ago. She started as a bar tender, progressing to bar supervisor then reception before taking up her current position.
She added: “I’m really looking forward to the hotel having a fresh, bright, stylish new look that will wow our guests. It will give them somewhere nice to relax – whether it’s in the reception area or the bright coffee shop. As we are a smaller hotel we strive to give all our guests a personal experience, whether it is their first or twentieth visit.”