You would think that the housekeeping department would have their work cut out during the renovations with all the dust and debris that building work creates.
But on the contrary Housekeeping Manager Jacklyn Glover and her Assistant Manager Marie Winward say the building work is not affecting them at all and it’s very much business as usual, which is great news for guests!
Jacklyn, who lives in Sale, Cheshire, is celebrating her five year work anniversary at the hotel this month.
Marie, from Manchester has worked here for twelve and a half years.
Their job entails managing the housekeeping department and ensuring that cleaning standards for the guests are prefect for their stay.
Jacklyn is the current holder of the coveted Howard Raynor Lifetime Achievement Award which was awarded at the Manchester Hotelier Ball last year.
The annual event recognises the talents and achievements of hotel professionals across the North West. The top award went to Jacklyn in recognition of her outstanding service to the hotel industry, showing excellent leadership skills and a high standard of service and commitment to hospitality.
As well as managing the 29-strong housekeeping team she is also a duty manager and responsible for Customer Service training, staff well-being, organising events, fire training, health and safety.
Talking about the ground floor facelift Jacklyn said: “I think our guests will definitely love the new fresh look which is bringing the reception and ground floor area right up to date.
“This hotel works well, we provide great service, it’s like being part of a family that has retained team members over the years.”
Marie adds: “I am really looking forward to being able to see the hotel become more modern and competitive and our guests benefitting from a better product. It will be good to see the feedback we get from our regular guests.”
When asked what she thinks sets the hotel aside from other hotels in Manchester Jacklyn says: “We have strong employees with a great deal of knowledge of the industry, helping us deliver first class service and the passion to ensure everyone who visits us has a wonderful guest experience.
“It’s a great hotel to work in with amazing colleagues. We combine teamwork with friendships and it works.”
Adds Marie: “I completely agree with Jacklyn, this hotel keeps to a very high standard even back of house which reflects in the service we provide”.