As the ground floor refurbishment nears completion now seems the ideal time to hear from the lady who has overseen the whole project, hotel General Manager Jane O’Mahony.
Jane has been a key part of the management team – whose input has been invaluable in the planning and implementation of the facelift – as well as managing the staff to maintain the smooth running of the hotel.
As general manager Jane’s job includes motivating a large team to deliver service standards. This has never been more crucial than during the weeks of building work.
Her role also involves driving a sales and marketing strategy, meeting budgets and exceeding revenue targets , managing the financial performance of the business, hitting deadlines, networking, liaising closely with the sales and revenue team to make sure business is coming in at the right price and not forgetting managing the operation of the business.
Jane, who has worked at the hotel in her home city for three years, says: “The refurbishment project is a very exciting time for me. There are many changes taking place and to be involved in so many decisions has been very interesting.
“I have completed a total of eight hotel openings/refurbishment programmes during my career so it’s a real passion for me to be highly involved in change. On top of the project work I am still managing the operation of the business so it has been a very busy but exciting time.”
As someone who embraces change and has the vision to see the benefits for both customers and staff in constantly upgrading and improving services at the hotel, Jane is getting excited as she can finally see completion day approaching.
When asked what she is looking forward to most about seeing the finished result she says: “A new fresh, modern look that ties in with the image and feel that we want to portray and deliver to our guests. The new lobby space will be open, warm and welcoming so that the guest experience and hospitality which we pride ourselves on can be executed to the highest level. “
Customers and guests will benefit from a new, modern vibrant environment with space to work and relax. There is a brand new coffee shop, which will sell good quality food and drink products, embracing a café culture style option for either a business or leisure meeting.
Jane adds: “The special thing about working at The Arora is the hard-working team behind it. The passion that runs through the hotel is incredible, the people who work here give off so much great energy to everyone that it is contagious!
“What sets us aside is this team and the hospitality which is offered. Each guest is treated as a VIP, from the moment they walk in the door to the moment they depart we make sure that their journey with us is relaxing and enjoyable.
“This year the hotel is undergoing many more exciting changes so watch this space!”