Although most of her day is spent in the basement of the hotel, Restaurant and Bar Manager Amanda Heeks still likes to pop upstairs occasionally to keep an eye on the building progress.
For her customers wining and dining in the iconic 24 Bar & Grill the only evidence of the renovation work above their heads is the occasional builders’ noise which has been kept to a minimum. 24 even has its own entrance direct from the street.
But this is down to Amanda’s careful planning, encouraging lunch time guests to dine in the bar so they are not directly beneath the building work, and the set up for dinner starts when they know the builders are leaving for the day.
Says Amanda: “We are aware there may be some disruption and we are working together to ensure this does not impact on the guests”.
Amanda, from Manchester, celebrates seven years working at the hotel this year.
Her role includes responsibility for the day-to-day running of breakfast, lunch and dinner service, conference dining, room service, and bar service. She ensures customer and guests needs are exceeded, looks after a team of ten people, ensuring revenue is maximised and she also takes on a duty manager shift once a week.
She says: “I am really looking forward to seeing the new open plan reception area, the modern feel, the change of furniture and the colour scheme. It will be a more welcoming atmosphere, hopefully they will see the larger space, modern and upbeat colours, just a happier more well designed area for our guests to enjoy.”
Amanda has worked in some larger hotels during her career, but says she loves working at The Arora as she feels the foundations and the aspirations are genuine.
“We are independent, we never seem to lose focus of what a hotel should provide and we can always go that extra mile” she says.
“We have a great team spirit and all work hard to provide our guests with the best customer service possible. After working here for nearly seven years, I am really excited to see some great changes within the hotel, I am looking forward to the guest feed back and I am looking forward to the future here at the Arora. “